Job Purpose

The Senior Manager- Regulatory Compliance & Conduct Risk is responsible for supporting the implementation and maintenance of the Bank’s regulatory compliance and conduct risk framework. The role provides regulatory advice, oversight and challenge to business and support functions, ensuring compliance with applicable UAE regulatory requirements and promoting fair customer outcomes.

Key Accountabilities

Regulatory Compliance & Conduct Risk Leadership:

·         Support the implementation and ongoing enhancement of the Bank’s Regulatory Compliance and Conduct Risk Framework.

·         Maintain compliance policies, standards, procedures and controls aligned with UAE regulatory requirements.

·         Monitor regulatory developments and assess their impact on the Bank.

·         Support the translation of regulatory requirements into practical and implementable business actions.

·         Promote a culture of compliance, accountability and good conduct across the Bank.

Business Advisory & Stakeholder Management:

·         Provide regulatory and conduct risk advice to business and support functions.

·         Review new products, services, initiatives and change programmes from a regulatory compliance perspective.

·         Support business decision-making through practical, risk-based compliance guidance.

·         Constructively challenge stakeholders where regulatory or conduct risks are identified.

·         Collaborate closely with Risk, Legal, Internal Audit and key business stakeholders.

Regulatory Engagement & Change Management:

·         Support interactions with UAE regulators- the Central Bank and CMA.

·         Coordinate responses to regulatory requests, inspections, thematic reviews and information requests.

·         Assist in the preparation and submission of regulatory reports, responses and remediation plans.

·         Track regulatory developments and support implementation of regulatory change initiatives.

·         Maintain accurate records of regulatory correspondence and commitments.

Governance & Oversight:

·         Provide independent second-line oversight and challenge of business activities, with a focus on regulatory compliance and customer outcomes.

·         Monitor regulatory obligations and support tracking of remediation activities.

·         Prepare compliance reports, management information and governance committee updates.

·         Escalate material regulatory compliance and conduct risk issues in a timely manner.

·         Support governance processes to ensure effective oversight of compliance and conduct risks.

Compliance & Conduct Risk Management:

·         Identify, assess and monitor regulatory compliance and conduct risks across the Bank.

·         Support compliance risk assessments and thematic reviews.

·         Ensure regulatory and conduct risks are appropriately captured within the Bank’s risk management framework.

·         Monitor emerging conduct risks and customer outcome indicators.

·         Support the development and implementation of mitigation and remediation actions.

Regulatory Change Management:

• Maintain oversight of regulatory developments and emerging regulatory expectations applicable to the Bank.
• Coordinate regulatory impact assessments and support implementation of regulatory changes across business and support functions.
• Maintain the Bank’s regulatory change inventory, ensuring ownership, action plans and implementation timelines are clearly defined.
• Monitor the status of regulatory change initiatives and escalate delays, gaps or implementation risks where required.
• Support management reporting on regulatory developments, implementation progress and regulatory readiness.

Regulatory Reporting Oversight:

·         Oversee the regulatory reporting governance process to ensure submissions are complete, accurate and submitted within prescribed timelines.

·         Review regulatory returns, reports and submissions to assess consistency with regulatory definitions, reporting instructions and internal governance requirements.

·         Challenge data owners and stakeholders to ensure reporting methodologies, assumptions and supporting evidence are appropriately documented.

·         Monitor reporting exceptions, variances and recurring issues and support remediation activities where required.

·         Support the ongoing enhancement of regulatory reporting controls, governance processes and data quality standards.

Compliance & Conduct Culture:

• Support the promotion of a strong culture of compliance, integrity and customer-centric conduct across the Bank.
• Assist in the development and delivery of compliance awareness and conduct risk training programmes.
• Partner with business stakeholders to embed compliance and conduct considerations into day-to-day decision-making and business practices.

SPECIFICATION

Qualifications:

• Bachelor’s degree in Law, Finance, Accounting, Business Administration, or a related discipline.

• Professional certifications such as ACAMS, ICA Diploma in Compliance/Risk/Governance, CAMS, CFA, or equivalent preferred.

Experience:

• Minimum 8-12 years of experience in regulatory compliance within banking or financial services in a managerial or senior compliance role.
• Experience in dealing with UAE regulators, regulatory reporting and regulatory change initiatives.
• Strong knowledge of UAE regulatory frameworks, including:
  Consumer Protection Regulations and Standards
• UAE Banking Law (2025)
• AML/CFT regulations and financial crime frameworks
• Corporate governance and conduct risk requirements

• Experience in supporting new product approvals and regulatory readiness (e.g., NPPA processes, digital products etc. where applicable)

Skills (Training/ Banking/ IT/ Other Relevant):

• Strong stakeholder management skills, with the ability to influence senior management and business heads
• Excellent written and verbal communication skills, including drafting regulatory submissions and board-level reports
• High degree of professional integrity, independence, and sound judgment
• Ability to operate in a fast-paced, evolving regulatory environment
• Strong analytical skills with attention to detail and problem-solving capability
• Proven leadership capability, including building and managing high-performing teams