Be aware of your surroundings while walking to the ATM. If you see anyone acting in a suspicious way, leave the area and look for another ATM terminal.
Do not use an ATM if it is isolated or if it is in an environment that is not well lit.
Memorize your ATM personal identification number (PIN) and never disclose it to anyone. Do not keep your PIN numbers or passwords in your wallet and never write them on the cards themselves.
Avoid using easily available personal information such as birthdays, mother’s maiden name or consecutive numbers which can be easily guessed by adversaries.
Do not spend too much time withdrawing or counting money at the ATM.
Do not use an ATM if it appears to have any attached or affixed devices or has alterations to the card slot or keypad.
If the ATM retains your card, call us to cancel it immediately or login on eBOS Internet Banking or Mobile App to disable your card.
Do not leave the ATM machine until the screen confirms the session has ended.
Do not let other people use your card. If the card is lost or stolen, report the incident immediately to the bank or login on eBOS Internet Banking or Mobile App to disable your card.
Do not leave the transaction receipts in the ATM.
Compare ATM receipts to monthly statements. This is the best way to guard against fraud.
If the ATM is not working correctly, cancel the transaction and use a different ATM. If possible, report the problem to the bank.
Be mindful of “shoulder surfers” when using ATMs. Stand close to the ATM and shield the keypad with your hand when keying in the PIN and transaction amount.
ONLINE BANKING SECURITY TIPS
Before doing any online transactions, make sure the correct website has been entered. Beware of bogus or “look alike” websites designed to deceive customers of the Bank.
Before using any website for online purchases, make sure it is a secure site that starts with https:// and shows a “lock” icon.
Always log into eBOS Internet Banking via our official website at the following address: https://www.bankofsharjah.com/ and not through any other link.
Protect your online banking passwords and do not write them down or share them with anyone.
Always use the “Logout” button when you are done with your online banking rather than just closing the browser.
Never leave your computer unattended when accessing your online banking account.
Never access your online banking account from a public computer at a hotel, library, coffee shop or when using your own devices over any public wireless access point.
Do not open other browser windows while accessing your online banking account.
Contact the bank to discuss security concerns and remedies to any internet banking account security issues.
GENERAL SECURITY TIPS
Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact us, stop all online activity and disconnect any systems that may have been compromised. Keep records of what happened.
Avoid opening attachments in emails you were not expecting. Be particularly aware of emails that warn of some dire consequence unless you take action immediately.
Avoid clicking links in emails that are unexpected or from an unknown source. Clicking a link could bring you to a website with malicious code that can then infect your computer. If you do receive a link that is unexpected from someone you know, contact them directly to confirm.
Do not disclose personal information such as your address, mother’s maiden name, telephone number, bank account number or e-mail address to anyone.
Never give personal information to anyone over the phone.
Promptly and thoroughly review the transaction alerts sent by us and reconcile monthly credit card and bank statements for any errors or unauthorized transactions.
Immediately notify the bank if there are unauthorized entries or transactions found in the account.
MOBILE BANKING SECURITY TIPS
Have a passcode on your mobile device, and lock it when not in use.
Choose a login ID that is at least 8 characters in length and includes letters, numbers and special characters.
Do not disclose your eBOS Mobile App PIN to anyone.
Regularly change your eBOS Mobile App PIN.
Do not use your eBOS Mobile App login ID and PIN for other online accounts.
Be cautious when entering your login ID and PIN in public.
Always logout of your eBOS Mobile App when you are done with the transaction.
Keep your phone software and any App software as up-to-date as possible.
Delete your eBOS Mobile App text messages when you are done with your transactions.
Do not “jail break” or modify your mobile phone settings. This makes it a lot easier for hackers to download malware to your phone.
Avoid using public wireless hotspots to complete your transactions on the eBOS Mobile App.
If you think someone has discovered or stolen your eBOS Mobile App login ID and password, notify us immediately.
Keep your phone in a safe location. If you lose your phone, notify the Bank immediately.