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Sanadak is the official UAE Banking Ombudsman, established to provide customers with an independent and impartial channel to resolve complaints and disputes with Financial Institutions. If as a customer you feel your concern has not been satisfactorily resolved with Bank of Sharjah, Sanadak serves as an escalation point, offering a free, fair and transparent process to reach a timely conclusion. In order to escalate a complaint, Sanadak request that you have exhausted all internal complaint handling procedures with Bank of Sharjah. Once done please feel free to contact Sanadak via their app, on the following phone number (800 72 62325), or by filing an online complaint at https://sanadak.gov.ae/en