Job Title

Senior Relationship Manager

Report to

Head of Corporate Coverage

Supervise

Junior Credit Analyst, Credit Analyst, Relationship Officer, Senior Relationship Officer

Job Purpose

To manage and grow a portfolio of Corporate Banking clients by delivering customized financial solutions, ensuring excellent customer experience, and achieving assigned financial and non-financial targets.

Key Accountabilities

Business Development & Relationship Management

• Develop and implement strategies to identify, prospect and acquire new-to-bank (NTB) corporate customers, both borrowing and non-borrowing, across targeted industries and segments.

• Develop and maintain strong relationships with existing corporate banking clients.

• Deep understanding of Corporate Banking markets, client need and competitive dynamics.

• Identify new business opportunities across lending, trade finance, cash management and treasury products.

• Ensure portfolio profitability and healthy asset quality.

Financial & Sales Targets

• Achieve assigned asset, liability and revenue targets.

• Contribute to the overall growth of the Corporate Banking business.

Credit & Risk Management

• Conduct financial analysis, prepare credit proposals, and ensure compliance with internal credit policies.

• Proactive approach to identifying and managing risk throughout the client lifecycle.

• Monitor early warning signals and take proactive steps to mitigate risks.

Leadership & Team Management

• Provide guidance, coaching, and performance feedback to junior Relationship Managers or team members.

• Foster a collaborative and results-oriented team culture aligned with the bank’s strategy.

• Mentor new team members to enhance their banking knowledge and client engagement skills.

• Support the Head of Coverage in implementing sales discipline, pipeline reviews, and portfolio monitoring.

Customer Experience

• Provide prompt and efficient service to clients, ensuring high levels of customer satisfaction.

• Act as a single point of contact for all client requirements.

• Keep abreast of best practices and innovations in corporate banking, digital onboarding and relationship management.

Compliance & Governance

• Ensure strict adherence to regulatory requirements, AML/KYC guidelines, and internal policies.

• Maintain accurate documentation.

Apart from the duties and responsibilities listed above, any other additional duties as advised by the Head of Coverage/ Line Manager and BoS Management from time to time.

Measures of Success

·         Number and quality of new-to-bank corporate clients acquired.

·         Growth in client portfolio value (assets & liabilities) and revenues (NII & NFI).

·         Client onboarding turnaround time and client satisfaction scores.

·         Quality of credit portfolio with low delinquency.

·         Customer satisfaction and retention scores.

·         Compliance with regulatory requirements, internal policies and timelines.

·         Team productivity and adherence to performance KPIs.

·         Employee engagement and skill development within the team.

Qualifications, Certificate, Licence

 Bachelor equivalent preferably in Business, Finance or Economics

Experience: Years & Type

8+ years of solid experience in managing credit appraisal and relationship management of corporate customers

Skills: Training/ Banking/ IT/ Other Relevant

Credit Analysis and Credit Appraisal

Relationship Management

Language skills

E/F/B

Excellent/Fluent / Basic

Understand

Speak

Read

Write

English

E

English

E

English

E

English

E

Arabic

B

Arabic

B

Arabic

B

Arabic

B

Arabic is an advantage

French

French

French

French

Knowledge, Skills & Behavioural competencies

Process adherence & risk mitigation

Customer service & responsiveness

Planning & organizing

Problem Solving

Communication Effectiveness

Leadership & Team building

Living Bank’s values

Ability to take initiative

Sourcing Sectors

Local and regional banks

Locations

As applicable (GCC countries, Lebanon, Jordan, western countries)